Customer Relationship Management

Edifyers Customer relationship management (CRM) is not just the application of technology, but is a strategy to learn more about customers' needs and behaviours in order to develop stronger relationships with them. As such it is more of a business philosophy than a technical solution to assist in dealing with customers effectively and efficiently. Nevertheless, successful CRM relies on the use of technology. We offer tailor made CRM solutions to all size of companies.

Off-the-shelf solutions
Edifyers offer CRM applications that integrate with existing packages. This approach is generally the cheapest option as you are investing in standard software components. The key to success is to be flexible without compromising too much.

Custom software
For the ultimate in tailored CRM solutions, consultants and software engineers will customize or create a CRM system and integrate it with your existing software.

Managed solutions
A half-way house between custom and outsourced solutions, this involves renting a customized suite of CRM applications as a tailored package. This can be cost effective.