Customer Relationship Management

Edifyers offers complete Customer Relationship Management solutions to all its customers it will help them design and improve a company's interaction with its customers and thereby increase revenue from sales. In addition to offering the potential to increase revenue, our CRM management can also reduce the cost of supporting customers. CRM has the ability to move any transaction to the lowest cost channel possible and still satisfy customer needs. Edifyers CRM can provide a complete view of all customer relationships, taking into account all points of customer contact and the different media through which customers interface with the enterprise. CRM systems give companies the ability to track customer interaction across a range of channels, from e-mail to call centers.

Edifyers offer CRM applications that integrate with existing packages. This approach is generally the cheapest option as you are investing in standard software components. The key to success is to be flexible without compromising too much.

Custom software
For the ultimate in tailored CRM solutions, consultants and software engineers will customize or create a CRM system and integrate it with your existing software.

Managed solutions
A half-way house between custom and outsourced solutions, this involves renting a customized suite of CRM applications as a tailored package. This can be cost effective.